Customer Portal

The WHOA Customer Portal

Our one of a kind customer portal features a single pane of glass to access all of your cloud tools, resources, reports, and accounting functions. Secured with Multi-Factor Authentication and featuring a mobile version so you’re never more than a couple clicks away from your cloud.

At–a-Glance Dashboard

Provides you with a quick look into your overall Cloud Health, Support and Ticket history, plus your account Billing status. Make sure you check in daily to stay up to date on any system notifications, maintenance windows, or alerts.

Threat Observation Platform^TM

Designed for our Secure Cloud customers providing visibility and transparency into your cloud security.

• Intrusion Detection & Intrusion Prevention (IDS/IPS)
• Perimeter AntiVirus and Anti-Spyware
• Threat Severity and Threats Blocked
• Threat Type and Threat Source
• Threat Origin by IP Address
• Threat Summary and Downloadable Reports
• And much more

Cloud Health

Access detailed performance metrics and offline/online status of your infrastructure. Details are provided in real time and per VM that include:

• Resource allocation
• Uptime
• CPU Usage
• Memory Usage
• Network Usage
• All available in 2 hours, 12 hours, 24 hours, or 7 day views.

View & Pay Your Bills

The Billing section allows you to easily manage your account from the customer portal:

• View/Download Invoices
• View Invoice Status
• View Payment History
• View Account Changes
• Manage Payment Methods
• Make a Payment
• Send Billing Support Questions

Support & Trouble Tickets

The Support section of the portal gives you the fastest way to communicate with Whoa Networks NOC Staff.

You can open a support ticket in just a couple clicks whether you want to Report a Problem or Request a Change to your existing environment.

• Access to complete support ticket history
• Searchable support ticket database
• Ticket Status
• Ability to reopen a ticket

Knowledge Base

At your fingertips you have fast-access to solutions of the most frequently discussed support topics like:

• Backup, Replication and Snapshots
• Email, Office 365, Hosted Exchange
• Managed OS
• Monitoring and Alerts
• Networking, Firewalls, VPN and Load Balancing
• DNS, IP and File Sharing
• And much more